Privacy Policy

1. Introduction

JB InfoTech Solutions ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our Bulk SMS, WhatsApp Messaging, RCS Messaging, Voice & IVR, Social Media, Facebook & Google Ads, and Lead Generation services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or Services, you consent to the data practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, company name, and business details you provide via our website contact form, WhatsApp chat, phone calls, or during onboarding.
• Account & billing information: details required to set up your account and process payments for our Services.
• Campaign data: contact lists, message content, creatives, and audience data that you upload or provide to us for the purpose of running Bulk SMS, WhatsApp, RCS, Voice/IVR, or advertising campaigns on your behalf.
• Technical data: IP address, browser type, device information, and usage data collected automatically when you visit our website (e.g. via cookies or analytics tools).
• Communications: records of your correspondence with us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our website and Services.
• Set up and manage your account, process payments, and deliver invoices.
• Execute the Bulk SMS, WhatsApp, RCS, Voice/IVR, social media, and advertising campaigns you request.
• Respond to your enquiries and provide customer support.
• Send you service updates, and — where you have opted in — promotional communications about our offerings.
• Comply with legal, regulatory and telecom (TRAI/DLT) obligations.
• Detect, investigate and prevent fraudulent, unauthorised or unlawful activity.

4. Messaging & Campaign Data

When you use our messaging and advertising Services, you may provide us with contact lists or audience data belonging to your own customers or leads. We process this data solely as a service provider, on your instructions, for the purpose of delivering the specific campaign you have requested. You are responsible for ensuring you have the lawful right and necessary consents to share this data with us and to have us communicate with those contacts on your behalf. We do not use your campaign/contact data for our own independent marketing purposes.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Telecom operators, messaging & advertising platforms (e.g. WhatsApp/Meta, Google Ads, SMS aggregators) that are necessary to deliver the Services you have requested.
• Service providers who assist us with hosting, payment processing, analytics, and customer support, under confidentiality obligations.
• Legal & regulatory authorities, where required to comply with applicable law, regulation, legal process, or governmental request.
• Successors, in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand site usage, and support analytics. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if cookies are disabled.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and campaign data for as long as necessary to provide our Services, fulfil the purposes described in this Policy, and comply with our legal, accounting, or regulatory obligations, after which it is securely deleted or anonymised.

9. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Request access to, or a copy of, the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and contractual retention requirements.
• Withdraw consent to marketing communications by contacting us or using the unsubscribe/opt-out option provided.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

10. Children's Privacy

Our website and Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or platforms (such as social media pages). We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies separately.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

• Email: business@jbinfotechsoln.com
• Phone: +91 99880 01455
• Website: jbinfotechsoln.com